Shipping policy

SHIPPING & FULFILLMENT POLICY

Last Updated: July 31, 2026

At Cozy Oven Co, every item is baked fresh to order and carefully packaged to ensure maximum freshness during transit. Because our goods are perishable, we operate under specific processing and shipping guidelines outlined below.

1. ORDER PROCESSING & BAKING TIMELINE

Freshly Baked: Orders are never pre-baked or pulled from storage. Every order is baked fresh specifically for you.
Processing Time: Standard orders are processed and prepared within 1 to 3 business days (excluding weekends and major holidays).
Shipping Notifications: As soon as your order has been packaged and handed over to the carrier, you will receive a confirmation email containing your tracking details.

2. NATIONWIDE SHIPPING & DELIVERY TIMELINES

Estimated Transit Times: Delivery estimates are provided directly by shipping carriers (e.g., UPS, FedEx, USPS) at checkout and begin after your order has been processed and shipped.
Packaging: We utilize specialized insulation and protective packaging materials to keep your baked goods safe and intact during transit.
Carrier Delays & Weather: Cozy Oven Co is not responsible for transit delays caused by shipping carriers, severe weather conditions, natural disasters, or high-volume seasonal backlogs.

3. ADDRESS ACCURACY & RECIPIENT RESPONSIBILITY

Address Verification: Please double-check your shipping address (including apartment, unit, or suite numbers) before placing your order. Cozy Oven Co is not responsible for packages that are lost, delayed, or spoiled due to incorrect or incomplete shipping information provided at checkout.
Perishable Delivery: Because our goods are perishable, we strongly recommend tracking your package closely and retrieving it immediately upon delivery to prevent extended exposure to heat, cold, or inclement weather.
Unclaimed Packages: If a package is returned to us by the carrier due to an invalid address or failure to deliver, the contents will be discarded for food safety reasons and will not be eligible for a refund or reshipment.

4. LOCAL PICKUP & LOCAL DELIVERY (IF APPLICABLE)

Local Pickup: If you select Local Pickup at checkout, you will receive an email notification when your order is fresh and ready. Orders must be picked up within 24 hours of notification to ensure peak quality. Unclaimed pickup orders will be discarded without refund.
Local Delivery: Local delivery orders will be brought to the address specified during your selected delivery window. Please ensure someone is available or leave clear instructions for a safe drop-off location.

5. DAMAGED OR INCORRECT DELIVERIES

We take immense care in packing your items, but if your package arrives damaged or there is an issue with your shipment:

Contact our team within 24 hours of delivery (as confirmed by carrier tracking).
Email cozyovenhq@gmail.com with your Order Number in the subject line.
Include clear photos of the damaged product, the interior packaging, and the external shipping box with the label visible.

Claims submitted without photo proof or past the 24-hour delivery window cannot be processed.