Have a general question, need help with an existing order, or want to place a custom order for an upcoming event? We’d love to hear from you!

General Inquiries & Customer Support

For questions about ingredients, store policies, order status, or general feedback, fill out our contact form below or reach out directly via email.

• Email: cozyovenhq@gmail.com
• Support Hours: Monday – Friday, 8:00 AM – 5:00 PM PST
• Response Time: We aim to respond within 24 business hours.

(Please include your Order Number if you are reaching out about an existing purchase.)

Custom & Bulk Orders

Looking for custom quantity sizes, special event decorations, corporate gifting, or unique flavor variations? We take custom orders tailored to your specific event!

How Custom Orders Work:

1. Submit Your Request: Fill out the contact form below with your custom order details (or email us directly at cozyovenhq@gmail.com).
2. Review & Consultation: Our team will review your request within 1–2 business days. If necessary, we will reach out via email to clarify details or discuss design and flavor options.
3. Invoice & Confirmation: Once the details are finalized, we will email you an official custom invoice. Your custom order is confirmed once the invoice is paid.

What to Include in Your Request:

To help us process your quote quickly, please include the following details in your message:

• Event Date (or requested pickup/delivery date)
• Desired Quantity & Serving Size
• Specific Baked Goods / Flavor Preferences
• Custom Customizations (e.g., special decorations, custom packaging, dietary modifications)
• Pickup or Delivery Address (if requesting local delivery)