Privacy policy

PRIVACY POLICY

Last Updated: July 31, 2026

At Cozy Oven Co ("we," "us," or "our"), accessible from cozyovenco.com, protecting the privacy and security of our customers' personal information is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or communicate with us.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We collect personal information directly from you, automatically through your interaction with our store, and from third-party partners.

A. Information Provided Directly by You

When you place an order, create an account, or contact us, we collect details necessary to process your transaction and fulfill your fresh baked goods, including:

Contact Information: Full name, email address (cozyovenhq@gmail.com used for store correspondence), and phone number.
Fulfillment & Delivery Details: Shipping address, billing address, local pickup preference, and special delivery instructions (e.g., gate codes, porch drop-off notes).
Payment Details: Credit card numbers, billing addresses, and payment method details. (Note: Payment data is encrypted and processed directly by secure third-party payment gateways; Cozy Oven Co never stores complete payment card details).
Customer Communications: Messages, feedback, or claim information sent to our support team.

B. Information Collected Automatically

When you browse our online store, certain device and browsing details are automatically collected via cookies and tracking technologies:

Device Information: IP address, browser type, operating system, time zone, and language settings.
Usage Data: Pages viewed, products searched, items added to cart, time spent on pages, referral links, and exit pages.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for operational, legal, and customer service purposes, including:

Order Fulfillment: Processing transactions, preparing orders, arranging local pickup, and shipping fresh goods to your address.
Customer Support: Communicating order updates, sending tracking information, and resolving support inquiries or claims.
Store Improvement & Analytics: Analyzing browsing patterns to optimize website performance, improve product offerings, and enhance shopping experience.
Security & Fraud Prevention: Detecting, preventing, and investigating fraudulent transactions, unauthorized activity, or security breaches.
Legal & Regulatory Compliance: Complying with applicable laws, tax obligations, and health/food regulatory standards.

3. SHARING AND DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information. We only share details with trusted third parties necessary to operate our bakery and fulfill your orders:

E-Commerce Platform (Shopify): Our online store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and general application, secured behind encrypted servers.
Shipping & Local Delivery Carriers: We share recipient names, delivery addresses, and contact phone numbers with carrier partners (e.g., UPS, FedEx, USPS, or local courier services) strictly to complete delivery of perishable goods.
Payment Processors: Transaction details are passed to merchant processors (e.g., Shopify Payments, Stripe, PayPal) to authorize and complete secure payments.
Legal Requirements: We may disclose your information if required by law, subpoena, court order, or to protect the safety, rights, or property of Cozy Oven Co, our customers, or the public.

4. COOKIES AND TRACKING TECHNOLOGIES

Our store uses cookies, web beacons, and similar tracking technologies to enhance site functionality and analyze user traffic.

Essential Cookies: Necessary for basic store operations, including shopping cart persistence and user authentication.
Analytics Cookies: Help us understand how visitors interact with our store by collecting anonymous usage statistics.

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may impact store functionality, such as placing items in your cart or completing checkout.

5. DATA RETENTION AND SECURITY

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including fulfilling orders, maintaining tax records, and resolving disputes.
Data Security: We implement appropriate technical and organizational measures to safeguard your personal data. All checkout transactions are encrypted using Secure Sockets Layer (SSL) technology. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights regarding your personal information, including:

Access & Portability: Requesting a copy of the personal information we hold about you.
Correction: Requesting corrections to inaccurate or incomplete personal details.
Deletion: Requesting the deletion of your personal information, subject to certain legal obligations (such as retaining sales records for tax purposes).

To exercise any of these rights, please contact us at cozyovenhq@gmail.com.

7. THIRD-PARTY LINKS

Our website may contain links to external sites or social media platforms. Cozy Oven Co is not responsible for the privacy practices, content, or data collection policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. CHILDREN'S PRIVACY

Our website and products are not directed toward children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal details, please contact us immediately so we can remove the information.

9. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, operational needs, or legal obligations. Updated versions will be posted directly to this page with an updated "Last Updated" date.